It is the policy of ELECTRA to provide its customers with high quality and reliable products and services. We are committed to consistently delivering our products and services on time and fit for the intended applications. As part of this policy, ELECTRA has an established Quality Management System which is subject to continuous improvement, conforming to the requirements of the high standards of the internationally recognized process improvement model). ELECTRA is an ISO 9001:2008 (Quality Management) and OHSAS 18001:2007 (Occupational Health & Safety) certified company. At ELECTRA we work to foster constructive communication, provide feedback to detect and prevent development problems, control risks, discuss alternative solutions, and ensure quality is built-in to all products and services provided to our customers. This is achieved through our ongoing commitment to implement the following:
To perform for our customers the highest level of quality construction services at fair and market competitive prices. To ensure repeat and referral business - achieved by customer satisfaction in all areas including timeliness, attention to detail and service- minded attitudes. To maintain the highest level of professionalism, integrity, honesty and fairness in our relationships with our suppliers, subcontractors, professional associates and customers. To add value for clients through innovation, foresight, integrity, and aggressive performance; and to serve with character and purpose that brings honor to God. To ensure the satisfaction of company staff and employees through proper remuneration, better living conditions and making the company working environment conducive for unleashing their efficiency and potential the employer employee relationship as mutually beneficial.
Our unique work ethic brings out the very best in us, in short we build great people with a high level of experience and complementary skills to our clients providing the confidence to undertake the most complex challenges. This awareness has focused Electra on creating our project teams from within and keeping our professional staff working together on the same accounts. The reward is an amazing swiftness & consistency wherein every project is approached objectively with high service that will reflect the qualities, values and aspirations of our clients.